Welcome to Hot Lingerie Hub’s FAQ section! We’re here to ensure your shopping experience is as seamless and enjoyable as our beautiful collections. Below, you’ll find answers to our most commonly asked questions about our products, delivery, returns, and more.

Products & Collections

What types of products do you offer?
We specialize in confidence-boosting essentials including:
• Luxurious lingerie (bras, knickers, thongs, suspender belts, robes)
• Bohemian-inspired hair collections (Crochet Boho Box Braids, Crochet Boho Locs, Colored Boho Hair)
• Quality hair extensions (Human Braiding Hair, Weft Bundles, Double Drawn Hair)
• Accessories like Eye Masks for complete self-care
What’s the style aesthetic of Hot Lingerie Hub products?
Our collections blend sensual sophistication with bohemian freedom. Our lingerie combines timeless elegance with contemporary design, while our hair collections feature trendy, bohemian-inspired styles that celebrate individuality and self-expression.
Are your hair products suitable for all hair types?
Yes! Our crochet braids, locs, and hair extensions are designed to work with various hair types and textures. Whether you’re looking for protective styles or volume enhancement, our collections offer versatile options for different preferences and needs.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Can I modify or cancel my order after placement?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the processing stage.
Do you offer international shipping?
Yes, we ship worldwide! However, we currently cannot deliver to some Asian countries and remote locations. During checkout, our system will automatically confirm if we can ship to your address.

Delivery & Shipping

What are my shipping options?
We offer two reliable shipping methods:

Standard Shipping – $12.95
• Carriers: DHL or FedEx with tracking
• Processing: 1-2 business days
• Delivery: 10-15 business days after dispatch
• Perfect for time-sensitive orders and special occasions

Free Shipping
• Available on orders of $50 or more
• Carrier: EMS for cost-effective global reach
• Processing: 1-2 business days
• Delivery: 15-25 business days after dispatch
• Perfect for combining multiple items from our collections
How can I track my order?
Once your order is dispatched, you’ll receive tracking information via email. This allows you to follow your package’s journey right to your doorstep.
Why does delivery take 10-25 business days?
As a global company serving customers worldwide, we’ve optimized our delivery network to balance speed with affordability. Our standard shipping (10-15 days) uses premium carriers for faster delivery, while our free shipping option (15-25 days) uses cost-effective methods to keep prices accessible without compromising reliability.

Returns & Exchanges

What is your return policy?
We stand behind our products with a 15-day return policy from the date you receive your items. Products must be unworn, in original condition with tags attached, and in their original packaging.
How do I initiate a return?
Please contact our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return, and we’ll guide you through the simple process.
Do you offer exchanges?
Currently, we process returns rather than direct exchanges. If you need a different size or color, we recommend returning the original item and placing a new order to ensure you receive your desired product as quickly as possible.

Account & Customer Service

How can I contact customer service?
Our dedicated customer service team is always happy to help! Reach us at [email protected] for any questions about your order, products, or shopping experience.
Where is Hot Lingerie Hub located?
Our company is based at 3728 9th Street Northwest, Washington, US 20010, but we proudly serve customers across the globe (excluding some Asian countries and remote locations).

Still have questions? We’re here to help you feel confident and beautiful inside and out. Contact us at [email protected], and let’s continue your journey to confidence together.

With love and style,
The Hot Lingerie Hub Team