Privacy Policy

Our Commitment to Your Privacy

At Hot Lingerie Hub, we believe that your privacy is as important as the confidence our products inspire. Just as we carefully craft our bohemian hair collections and luxurious lingerie, we approach your personal information with the same level of care, sophistication, and respect. This Privacy Policy explains how we collect, use, protect, and share your information when you visit hotlingeriehub.com.

Information We Collect

Personal Information You Provide

When you shop with us, we collect information that helps us create your perfect shopping experience:

• Contact Details: Name, email address, shipping address, and phone number
• Payment Information: Credit/debit card details (processed securely through PCI-compliant gateways), PayPal account information
• Order History: Products purchased, sizes, preferences, and shopping patterns
• Communication Records: Correspondence with our customer service team

Automatically Collected Information

Like the intricate details in our crochet boho collections, we pay attention to the technical aspects of your visit:

• Device Information: IP address, browser type, operating system
• Browsing Data: Pages visited, time spent on site, referral sources
• Location Data: General geographic location (country/city level) for currency and shipping optimization

How We Use Your Information

We use your information to create the seamless, beautiful shopping experience you deserve:

• Order Fulfillment: Processing payments, arranging shipping, and providing order updates
• Customer Service: Responding to your inquiries within 2-4 hours during business hours
• Personalization: Recommending products that match your style preferences
• Security: Continuous fraud monitoring and protection of your account
• Improvements: Enhancing our website, products, and services based on customer feedback
• Marketing: Sending updates about new collections and promotions (only with your consent)

Data Sharing and Disclosure

We treat your data with the same discretion we apply to our intimate apparel collections:

• Service Providers: We share necessary information with trusted partners for payment processing, shipping, and website operation
• Legal Requirements: We may disclose information when required by law or to protect our rights
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred
• International Transfers: As a global retailer, your data may be processed outside your home country with appropriate safeguards

We never sell your personal information to third parties.

Data Storage and Security

Your security is our priority, reflected in our sophisticated protection measures:

• Encryption: All transactions protected with SSL technology
• Limited Storage: We never store complete payment details on our servers
• PCI Compliance: All payments processed through certified gateways
• Regular Monitoring: 24/7 fraud monitoring and system updates
• Data Retention: We retain personal information only as long as necessary for business purposes

Your Rights and Choices

You have control over your personal information, just as you have choice in our diverse collections:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a machine-readable format
• Restriction: Limit how we use your personal information

To exercise these rights, please contact us at [email protected].

Cookies and Tracking Technologies

Like the delicate details in our eye masks and robes, we use subtle technologies to enhance your experience:

• Essential Cookies: Required for website functionality and secure shopping
• Analytical Cookies: Help us understand how customers use our site
• Marketing Cookies: Enable personalized advertising (used only with consent)
• Third-Party Tracking: Services like Google Analytics help us improve your experience

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

International Compliance

As a global retailer serving customers worldwide (excluding certain Asian and remote regions), we comply with major privacy regulations including GDPR, CCPA, and other applicable laws. Our practices are designed to protect your privacy rights regardless of location.

Children’s Privacy

Our products and services are intended for adults. We do not knowingly collect information from children under 16. If you believe a child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or directly to you. The “Last Updated” date at the top indicates the most recent revisions.

Thank you for trusting Hot Lingerie Hub with your personal information. We’re committed to protecting your privacy while helping you express your unique style through our beautiful collections.

With love and secure shopping,
The Hot Lingerie Hub Team