At Hot Lingerie Hub, we want you to love your purchase as much as we love creating our beautiful collections. If you’re not completely satisfied with your order, we’re here to help with a straightforward returns and exchanges process.
Our Commitment to You
Just as we approach our bohemian hair collections and luxurious lingerie with care and sophistication, we handle your returns and exchanges with the same level of attention and respect. Your satisfaction is our priority.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days of you receiving your order. Please note that all items must be in their original condition – unworn, unwashed, and with all original tags attached.
Non-Returnable Items
To ensure the hygiene and quality of our intimate products, the following items cannot be returned or exchanged:
- Knickers & Thongs (all styles including High Waisted Knickers)
- Eye Masks
- All Intimate Apparel (due to hygiene reasons)
Please choose these items carefully, as we cannot make exceptions to this policy.
How to Initiate a Return or Exchange
Step 1: Contact Our Customer Service
Email us at [email protected] within 15 days of receiving your order. Please use the template below to ensure we have all the necessary information to process your request quickly.
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Hot Lingerie Hub Team,
I would like to request a [return/exchange] for my order #[Your Order Number].
Items to return/exchange:
– Product Name: [Product Name]
– Size: [Size]
– Color: [Color]
– Quantity: [Quantity]
Reason for return/exchange: [Please briefly explain]
For exchanges, requested replacement:
– Product Name: [Replacement Product Name]
– Size: [Size]
– Color: [Color]
Full Name: [Your Full Name]
Order Date: [Order Date]
Thank you for your assistance.
Best regards,
[Your Name]Step 2: Wait for Approval and Instructions
Our customer service team will respond within 2-4 hours during business hours with:
- Return authorization
- Shipping instructions and return address
- Return shipping label (if applicable)
Step 3: Package and Ship Your Return
Please include:
- All original packaging
- Tags still attached to items
- Original receipt or order confirmation
- Return form (if provided)
Step 4: Processing Your Return
Once we receive your return, we will inspect the items and process your request within 3-5 business days.
Refund Information
Refund Timeline
Refunds are processed within 5-7 business days after we receive and inspect your returned items.
Refund Method
Your refund will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days
- PayPal: 3-5 business days
Please note that shipping costs are non-refundable, unless the return is due to our error.
Exchange Processing
Exchanges are processed once we receive your returned item. You will receive a confirmation email with tracking information for your replacement item.
International Returns
As we serve customers worldwide (excluding certain Asian and remote regions), international returns are accepted. Customers are responsible for return shipping costs and any customs fees. We recommend using a trackable shipping service for your return.
Quick Tips for Smooth Returns
- Keep all original tags and packaging until you’re sure you’re keeping the item
- Try on items over your own undergarments to maintain hygiene
- Contact us immediately if you receive a damaged or incorrect item
- Include your order number in all communications
Need Help?
Our dedicated customer service team is here to assist you with any questions about returns or exchanges.
Email: [email protected]
Response Time: Typically within 2-4 hours during business hours
Address: 3728 9th Street Northwest, Washington, US 20010
Thank you for shopping with Hot Lingerie Hub. We appreciate your trust in us and are committed to ensuring your complete satisfaction with our beautiful collections.
With love and beautiful style,
The Hot Lingerie Hub Team